THE TERMS OF SERVICE (TOS)
You wholly abide by these conditions upon purchasing products from Unbranded Vape Supplies LTD t/a My E-Liquid Supplies. These terms of service also apply if we have set the order up for you on your behalf. Please read these terms carefully before placing any orders. These terms and conditions are in affect every time you access the site and/or order products from My E-Liquid Supplies.
You fully abide by the following, as well as the 14 day inquiry & warranty period for an order, and we assume you are aware of each implication. Upon ordering from My E-Liquid Supplies, you have accepted all our terms & conditions by ticking the box on the checkout page:
1. DATA, INFORMATION & GENERAL CONDITIONS
1.2. All data on the My E-Liquid Supplies site, including product descriptions, may not be up-to-date or accurate. Product images may also vary from the product descriptions.
1.3. All inquires or questions must be sent to our only support email address: [email protected]
1.4. We do not retain sensitive payment details on our system. All payment date and tokens are handled through accredited payment gateways. We are PCI-DSS compliant to accept payments on the site.
1.5. For any order editing, we must be informed before the order is marked as completed, in order to modify the information. Only the billing address information cannot be changed once an order is placed.
1.6. Any accounts created on the site must be logged into at least once every 12 months to avoid inactivity and deletion. We take your privacy very seriously, and an account is not needed to place an order.
1.7. If opted in, we use your email address and name for My E-Liquid Supplies email marketing. The purpose of the email marketing will include the following (but not limited to): newsletters, offers, freebies, discounts, site updates, issues, and direct information. Your data will be kept secure, and will not be handed over to any third-parties outside of the scope of the business.
2. MY E-LIQUID SUPPLIES’ GOODS & PRODUCTS
2.1. My E-Liquid Supplies e-juice will contain, but not limited to, the following ingredients: Propylene Glycol (USP/BP/EP grade), Vegetable Glycerine (USP/BP/EP grade) & Flavour Concentrate (PG based food-grade). Our bespoke bulk e-liquid do not contain nicotine.
2.2. The flavour concentrates will contain the following ingredients, but not limited to, by manufacture: Propylene Glycol (USP/BP/EP grade), Approved Natural and/or Artificial Flavourings. Our flavours do not contain sweeteners and chemicals such as: Stevia, Sucralose, Acetoin, Acetyl Propionyl, Diacetyl or Vitamin E Acetate.
2.3. We use ingredients that are completely safe for consumption in respect to lifestyle choice, race or religion. Our ingredients are generally classed as kosher, halal and vegetarian. They do not contain any illegal ingredients or animal products. Our e-liquid and flavours do not contain any unapproved, illegal or dangerous ingredients. Some flavours may contain ethonol, however, and you are free to contact us for more information if required.
2.4. We always strive to offer the best quality ingredients on the market. Our ingredients or the supplier may change due to a better source of supply (higher quality ingredients), or lack of supply.
2.5. Our flavour concentrates are all currently PG based, by manufacture. This may cause high VG mixes to seem less viscous. You are expected to add more VG to the e-liquid if you find this unsatisfactory, which will dilute the flavour. We mix our e-liquid with recommended flavour percentages.
2.6. We offer 100% VG e-liquid on the site. 100% VG e-liquid will be provided as a maximum of 80% VG, as the remaining 20% will be PG based flavour. The same method is applied for all high VG mixes from 80% VG to 100% VG. We do not sacrifice flavouring for liquid viscosity.
2.7. Either you or the individual on behalf of you, who is placing the order for liquids containing nicotine in excess of 20 mg/ml will use these liquids in manufacturing products that either comply with the Tobacco and Related Product Regulations 2016 or are exempt from the scope of the Tobacco and Related Product Regulations 2016 and are not being ordered for retail sale as a liquid containing nicotine in excess of 20 mg/ml. By placing an order for liquids containing nicotine in excess of 20 mg/ml, you warrant that you agree to be bound by these Terms.
2.8. Products supplied are TPD compliant or exempt from the scope.
2.9. All ingredients we use and supply are UK and European sourced.
2.10. As most of the mixing process is done by hand, bespoke to your requirements, there can be a certain margin of error in the total solution amount received. The overall solution will be close, exact, or more than what was ordered. We always mix safely using the correct equipment and wearing the required apparel and accessories.
2.11. We advise to open any packages containing liquids over a sink, in case there have been leaks in transit. This will minimise any risk of spilling. Check all tops and inserts before use, in case they come lose during transit or use, as we cannot be held responsible for any leakages.
2.12. You must purchase smaller sizes if you require to make an informed decision, before placing larger orders, as we cannot accept returns on used liquids as per the Returns Policy.
2.13. All our bulk e-liquid are mixed fresh when you place an order, to your requirements. Due to this, they may require steeping when received, as some e-liquid, depending on the flavour, may not taste as intended until steeping has been carried out. It may be the same if you use our flavour concentrates for your own DIY mix. Steeping overall accounts for a much better vaping experience. Our Returns Policy outlines that taste cannot be a bases for return/exchange.
2.14. All products must be checked on delivery, before use. Any visible issues can only be resolved before the product(s) are used.
2.15. International orders are packaged and shipped discreetly, including labelling, to facilitate delivery.
2.16. All prices on the site include VAT, unless stated otherwise. VAT tax is only charged to UK customers, and for anywhere else the same full price is shown without stating or charging VAT. We charge the same total prices to UK and international customers.
3. COURIERS & SHIPPING
3.1. We use trusted courier services that deliver worldwide. If any issues occur when your package(s) is received, you are required to send clear images of the problem to our support email address within 72 hours of delivery.
3.2. It is your sole responsibility to request tracking IDs from us once your order is sent, and to be in on the day of delivery. If an order is not delivered as no one was in to sign for the package, or no safe place was available, it may be returned back to us. If this occurs, you will be responsible to pay for the re-shipping fee at the standard rate of shipping. If a refund is issued, the standard rate of shipping will not be refunded (applies to free delivery, too).
3.3. If a parcel is returned due to having the incorrect shipping address or is missing address information, you are required to pay a re-deliver fee in order for us to dispatch the parcel again. Any refund would not include the original shipping costs and will also incur a restocking fee up to 20% of the order value.
3.4. It is your responsibility to contact the courier if delivery is missed, or if more information is required regarding delivery to a neighbour/re-delivery. We will provide all the details to do so.
3.5. Delivery will either be re-arranged to the next working day, or made to a direct neighbour, if failed after a first attempted at your address. A card may be left at your address. The tracking page will state the relevant information, and you may able to re-arrange through the tracking page or schedule a collection.
3.6. With certain couriers, the parcel may be available for collection from a nearby collection point or sorting office, if the initial delivery fails. It is your responsibility to collect the package. Failure to do so will result in a re-delivery fee with the true costs of shipping, if the parcel is sent back to us. For any refunds, the true delivery costs as well as additional fees will occur.
3.7. Once a delivery has been made and there are issues, you must send forward images of the the following: paper invoice received with the order, products and labels, and the outer packaging. It is your responsibility to keep these and send forward the images when requested, for our reference and a form of evidence on your behalf. If we do not receive these images, we may not be able to take things further.
3.8. We are aware of what we ship, and each package is weighed before it is sent.
3.9. We may need to provide extra information to the couriers for delivery purposes. This information will include your phone number.
3.10. We have a 72 hour working day processing time, as most of our products are made at the time of an order, and are not off-the-shelf. We cannot be held responsible for orders that are delivered late, if we sent them within the processing time.
3.11. If site issues occur that do not allow us to ship your order out on time, we will ship the following working day once the problem is resolved.
3.12. My E-Liquid Supplies will not be held responsible for how the courier handles the parcel(s). We will provide an excellent service and try to resolve any problems that do arise, however.
3.13. Customs in your country may open bottle tops and break the seal. We are not responsible for this as it is out of our hands.
3.14. Due to restrictions with couriers and certain countries, your order may be shipped in multiple packages.
3.15. Once an order is shipped we can no longer cancel the shipping.
3.16. For office, house names, business or flat addresses, we advise you to add this information in the shipping fields on checkout.
3.17. If multiple orders are made on the same day, to the same address, they may be combined and sent in one package. If multiple shipping costs are paid for these orders, they may not be refunded due to the shipping costs taking into account the total weight. If this is an issue, please contact us before the orders are shipped so we can send them separately.
3.18. Due to Brexit and lack of flights during the pandemic, it can take up to 30 days for an order to be delivered outside of the UK. Unfortunately, we cannot take things further until 30 days after shipping. If the parcel is not delivered by then, we can provide a full refund or a re-shipment.
4. LIQUID STORAGE
4.1. For optimal storage all liquids including e-juice, flavour concentrates and nicotine concentrates must be stored correctly in a cool, dark and dry environment. The liquids must not be exposed to direct sunlight or high temperatures, for an extended period of time. Nicotine can also be put in the freezer for longer storage, but may freeze which is a natural occurrence.
4.2. Liquids can discolour and darken over time. This is considered natural oxidation, and will not affect the quality. With e-juice the quality can actually increase, as we mix fresh.
4.3. Some batches of nicotine concentrate may oxidise in transit. Oxidisation is a natural process that is irreversible, but can be slowed down. A change in colour does not affect the potency of the nicotine. The flavour in the e-liquid will not change due to oxidation. This case is not a basis for a refund, exchange or return.
4.4. In hot weather or warm climates, VG can become more watery and less viscous. This can also occur in transit. If this occurs, you must place the bottle in a fridge to solve this natural phenomenon.
4.5. Menthol and mint type flavours or e-liquid can crystallise, especially in cold conditions and climates. This is deemed a common natural phenomenon. To reverse the process you must place the bottle in water, that is at a temperature of 60°C+.
5. BRANDS & ASSOCIATIONS
5.1. Any images and trademarks that are expressed on the website are for visual aid. They are used to give an idea of the products.
5.2. My E-Liquid Supplies are not in association with other trademarks or brands, unless specifically stated, and any trademarks and brands are solely the property of the specific companies.
6. AGE RESTRICTIONS
6.1. Either you or the individual who is placing the order on behalf of you is authorised by you or your company or organisation to do so, and you acknowledge that only persons aged 18 years and over only, who are legally entitled to do so, are permitted to place orders on this website. By placing an order, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years of age and that you agree to be bound by these Terms.
6.2. If requested, you must provide proof of age for your order to be fulfilled.
6.3. An adult only signature may be required to accept the parcel during delivery.
7. LIVING DOCUMENTS
7.1. Our terms & conditions may change at any time. It is your responsibility to visit this page and re-read the text on every visit, and to comply with the whole document before purchasing any products.
7.2. When checking out, you are required to agree with the whole terms & conditions stated on this page. By agreeing to all that is displayed, this will form a legal contract between us with your full knowledge and acceptance.
7.3. We will use these terms & conditions in our defence, if you present information that goes against these terms of service.
7.4. If you believe our terms & conditions are not fair in any way, you should not agree to them and not place an order.
8. CUSTOMER SERVICE
8.1. We cannot attend to any product or order circumstances (i.e., problems/issues, missing item inquiry, etc) that are brought forward after 14 days from when the order was first placed. It is your responsibility to contact us in the times mentioned on the Returns Policy page if there are issues.
8.2. We will offer unbiased customer service when contacted, and resolve any matters we can as long as they do not go against these terms & conditions and the returns policy.
8.3. We have a zero tolerance approach regarding abuse, cursing, threats or unprofessional conduct towards our customer service team.
9. OUR RIGHTS
9.1. We reserve the right to cancel an order at any point without justifying a reason. We also have the right to delete any accounts without warning. This is our right as the seller and must be honoured by our customers.
9.2. Products may have pricing errors. We have no obligation to honour incorrect prices. If a payment has been cleared and we decide not to honour your order, a full refund will be provided.
9.3. Any order that is on-hold or cancelled can be deleted off the system, without prior warning. Especially if no payments have been made in due time.
9.4. Orders’ that have been confirmed to be delivered may be deleted off the system at any time. It is your responsibility to keep any emails or invoices related to your order(s).
10. NICOTINE SAFETY & WARNINGS
10.1. Always keep liquids, especially nicotine, in a safe place away from the reach of children and pets.
10.2. Nicotine is a highly addicted chemical. It is not recommended for use if you have never experienced nicotine before.
10.3. Pure nicotine is a poison (1000mg/ml). We only provide a maximum of 72mg/ml of nicotine concentrate, for B2B purchases. The nicotine must be diluted before use, and handled with the greatest amount of care.
10.4. Certain flavours are commonly known to crack some types of e-cigarette tanks. Moreover, certain flavours may gunk up certain coils. These are seldom occurrences, and do not happen often. We will not be held responsible for any damages or loss of property.
10.5. Our products are not deemed as a cure for smoking related addictions, or as smoking substitutes.
10.6. You must only purchase our products after acquiring adequate knowledge. You will be deemed responsible for your own safety and any living person, animal or creature in your vicinity.
10.7. You must avoid all liquid contact with the eyes and skin. If this occurs, you must wash immediately with clean water.
10.8. Do not ingest any liquids. If swallowed, seek immediate medical attention.
10.9. If any harm occurs, you must immediately seek medical assistance.
11.1. Using any products from My E-Liquid Supplies is solely the responsibility of the individual.
11.2. We will not be held accountable for loss of earnings at any stage. This includes delivery delays.
11.3. If any of our products have caused issues, we will only replace them, once sufficient evidence is provided, within the warranty period. We will not replace any items/products/devices that have been damaged/used/destroyed due to our products.
11.4. We will not accept responsibility or liability, for any injury or even in the worse case a fatality arising, as a consequence of using our products. All product use and consumption is at your own risk.
11.5. As an estimate, 1 in 10 people are slightly sensitive to Propylene Glycol (PG). We will not be held responsible if any allergy symptoms occur, and you use our products wholly knowing that our e-liquid and flavour concentrates contain PG.
11.6. You have read, understood and agreed to the information on the Shipping Information page.
11.7. You have read, understood and agreed to the information on the Returns Policy page.
11.8. Before an order can be placed, you will be required to show that you have read and understood the terms & conditions on this document – by ticking the box on checkout. It is recommend that you print a copy of these Terms & Conditions for future reference, on each purchase.
11.9. By making a purchase, you agree to be bound by the whole provisions of the agreement between You and Us – as stated in this terms & conditions document. If you do not acknowledge or accept these terms & conditions, you must not place an order.